If you are not satisfied with the product purchased , you have 14 days legal right of return, from the date of receipt of the goods, in accordance with Article 44 of Law 47/2002 of December Reform Act 7 / 15 January 1996 of the Retail Trade.
• You must meet the following conditions:
The returned products must be packaged securely, intact without signs of use with original box, all accessories and other superior packaging.
If package is damaged in shipping “Simón Cuchillerías” would have no responsibility for it. Upon received and checked, SHIPPING COST PAID by customer, we will refund by the same system that you paid the order.
To proceed, log into My Account with your email and password and go to the ORDER HISTORY section, select the corresponding order and check the box for the product or products you want to return and quantity. If you wish, you can add a comment about the reason for the return (optional). Finally click on REQUEST RETURN. Remember that if the RETURN option does not appear in a order, it is because more than 14 legal days have passed since you received it. Once we receive your request we will reply with the pertinent instructions. You can also contact us through our Customer Service Department explaining if you want the change or return of one or various products and we will help you in the process.
Attention:The shipping cost of changes or returns to our store will be PAID by the customer who can choose any transport agency.
*We don´t accept returns or changes for customized products (engraved pieces, sharpened pieces, etc...)