TERMS AND CONDITIONS

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Our Website is designed for a fast, easy and secure purchase system.

We have permanent stock in almost all items shown on it. Anyway we establish a maximum delivery time of 2 to 15 days (working days), or higher depending on destination.

Each product sheet has a informative box with estimated delivery time based on availability:

 

*In stock: Peninsula 48/72 working hours. Rest of destinations 7-10 working days

*Available in ... days or soon: Peninsula 7-10 working days. Rest of destinations 10-15 working days


 

Notice: Orders of more than 1 item with different delivery times will be sent as indicated in the longest term among all the products chosen.

"Simón Cuchillerías" is not responsible for delays in shipping caused by the transport agency.


 

*Once the purchase process will receive a confirmation email with complete details and after verification of payment we will manage your order. 

In case this mail does not appear in your mail inbox, please check the spam or spam folder.

If there is some impediment to ship the product in the specified time, we will notify to customer for waiting for arrival of more pieces or we will cancel the order and purchaser will receive the payment as preferred.

The customer declares to be 18 years old to purchase any knife exposed on this website, and is in psychological conditions for use.

“Simon Cuchillerías” reserves right to make any changes or modifications without notice, for modification of manufacturer price, model, or any other feature.


VAT

All prices shown on our Website are “Tax included.”


PAYMENT METHODS

. Wire Transfer
. Paypal
. Credit or Debit Card


SHIPPING DAMAGE

If when you receive the package detect any damage in product, you must notify us immediately.

For returns of damaged products, contact us: Customer Service Department and send us a image of problem ocurred.

Returns will not be accepted without our prior authorization.


WARRANTY

Our items are full guarantee however varies depending on the product and manufacturer:

*Unlimited warranty

*10 Years warranty

*2 Years warranty


 

Notice: It is required to present the ticket or purchase invoice to check the date of order.

Warranty is against any production defect, always that the rational use of the item is done, and it is out any natural deterioration as edge loss, color deterioration for dishwasher, etc...

All defective products in warranty time, will be repared by manufacturer or if its not possible, changed for news.

For returns of defective products, contact us: Customer Service Department and send us a image of problem ocurred.

Items under warranty must come "SHIPPING COST PAID" by customer.


CHANGES AND RETURNS

If you are not satisfied with the product purchased , you have 14 days legal right of return, from the date of receipt of the goods, in accordance with Article 44 of Law 47/2002 of December Reform Act 7 / 15 January 1996 of the Retail Trade.

• You must meet the following conditions:

The returned products must be packaged securely, intact without signs of use with original box, all accessories and other superior packaging.

If package is damaged in shipping “Simón Cuchillerías” would have no responsibility for it.
Upon received and checked, (PAID SHIPPING by customer), we will refund to customer the total paid amount by the same system that paid.

If you have to change or return any item, please contact with: Customer Service Department and you´ll receive instructions for proceed.

*We don´t accept returns or changes for customized products (engraved pieces, sharpened pieces, etc...)


TYPOGRAPHYCAL ERROR

In the event of any typographical error in any of the prices or specifications shown in this website, and has made a purchase decision based on that error, we will notify immediately and shall be entitled to cancel the purchase without any cost to you.